New service

Conversational marketing: an AI chatbot that answers, qualifies and hands over to a person

A chatbot on your site, WhatsApp or Telegram that answers from your content, collects the request and hands the chat to a person.

Pilot / new service — first client cases in progressHow pilots work

Price
$73 AI-assisted / $93 human-led
Timeline
5–8 working days

Final estimate from the brief: channels, the size of the knowledge base and the systems for handoff.

Get an estimate in 1 working daySee what is included

Written estimate within 1 working day

Illustration: a 3D chat bubble, a phone and a check mark on a light background

In short

What is an AI chatbot with human handoff?

We set up an AI chatbot on one channel — your website, WhatsApp Business or Telegram — that answers only from your approved content, collects the contact and the request, and hands the conversation to a named person when it cannot help or the visitor asks.

The bot always says it is a bot.

At a glance

WhatDetail
Price$73 AI-assisted / $93 human-led
Timeline5–8 working days
Revisions2 rounds on answers and flows before launch

Who it is for

  • Businesses that answer the same twenty questions in chat every week and lose enquiries outside working hours.
  • Service companies that need a request collected properly — name, contact, what and when — before a person calls back.
  • Online stores whose customers ask about sizes, delivery and returns before they buy.

Not the right fit

  • Bots that give medical, legal or financial advice.
  • Outbound bulk messaging or cold outreach through messengers.

Packages

Each package has two ways to work: AI-assisted, where AI drafts and a specialist checks every result, and human-led, where a specialist does more of the work at every stage and AI helps only with routine steps. The mode is written into your estimate.

Chatbot Launch

One channel, your approved answers, lead capture and a clean handoff to a person.

AI-assisted
from $73
Human-led
from $93

Timeline: 5–8 working daysRevisions: 2 rounds on answers and flows before launch

Final estimate from the brief: channels, the size of the knowledge base and the systems for handoff.

What is included

  • 1 channel: your website, WhatsApp Business or Telegram
  • 30 question-and-answer pairs at most in the knowledge base, or up to 20 pages of source documents
  • 3 flows: answering questions, capturing a request, handing over to a person
  • 5 fields captured at most, sent to 1 destination: email, a Google Sheet or a CRM with an API we can access
  • 1 handoff channel (email, Telegram or WhatsApp) with the transcript, a working-hours rule and an out-of-hours message
  • 20 / 40 scripted test conversations logged before launch (AI-assisted / human-led)
  • 5 working days of bug fixes after launch, plus an admin guide for editing answers
AI-assisted
Answers are drafted from your documents by AI and checked by a specialist; 20 test conversations before launch.
Human-led
A specialist designs the conversation and tone, runs 40 test conversations and reviews the logs weekly for 2 weeks after launch.

Not included

  • Platform and model fees (chatbot platform, language model, WhatsApp Business conversation charges, Meta verification): paid by you directly and listed in the estimate.
  • More channels (quoted each).
  • Payments or bookings inside the chat (quoted as an integration).
Choose Chatbot Launch

How it works

  1. Days 1–2

    Content and rules

    We collect your answers and documents, agree what the bot may and may not say, and write the handoff rule.

  2. Days 2–4

    Build and connect

    The bot is built on the platform chosen in the written scope, connected to your channel, your lead destination and the handoff channel.

  3. Days 4–6

    Test

    Scripted conversations cover normal questions, edge cases and attempts to push the bot off topic. Every gap is fixed or routed to a person.

  4. Launch

    Go live and watch

    The bot goes live with its disclosure line; bug fixes run for 5 working days and you get the admin guide.

What we need from you

  • Your FAQ, price lists, policies or the pages the bot should answer from.
  • The channel and access to it (website, WhatsApp Business account or Telegram bot).
  • The person or team who takes over conversations, and their working hours.
  • Where requests should land: email, Google Sheet or CRM.
  • The bot introduces itself as a bot at the start of every conversation. It is also what the EU's AI transparency rules ask of chatbots; we disclose it on every channel, wherever the visitor is.
  • It answers only from the approved knowledge base; outside it, it says so and offers a person.
  • Where the platform allows it, your conversations are not used to train its models.
  • How long conversations are kept is agreed in writing and set in the platform before launch.

What we measure

  • Answer rate: questions the bot answered from the knowledge base.
  • Handoff rate: conversations passed to a person, and why.
  • Contacts captured with complete fields.
  • Unanswered questions, listed so you can add answers.
  • Reported on day 10 after launch (weekly for 2 weeks in the human-led route). The report shows what the bot did; it is not a promise of more leads or sales.

What this service does not cover

  • Medical, legal or financial advice bots.
  • Outbound bulk messaging.
  • Promises about lead or sales growth.

There is no published client case for this service yet. This is the closest work of our own, and what it does not prove.

INTERNALOur own product

VIT LIVE assistant

Assistant · VITON ID cabinet · 2026

In the signed-in VITON ID cabinet, the assistant answers questions about products and studio packages from its own catalogue, replying in the member’s language with cards and prices. Only when neither the catalogue nor its fixed replies fit does the question go to a self-hosted language model.

Read the case

Our own assistant in the VITON ID cabinet answers from its own catalogue before any model is asked, the same answer-from-your-content rule this chatbot follows.

What this does not prove

  • A public chat widget: the assistant works only for signed-in members.
  • Lead capture or handoff to a person: it has neither. The first client pilots will.

Pilot terms and places

YOUR NEXT PROJECT · MARKETING FROM $33

From an idea to a clear plan.

Explore the scope and starting cost, then talk directly with VITON13. Your selected service stays with the conversation. Written estimate within 1 working day.

01 / Scope & estimate

AI chatbot with human handoff

How we work
Starting budgetFrom $73final estimate from the brief: channels, the size of the knowledge base and the systems for handoff

One channel, your approved answers, lead capture and a clean handoff to a person.

Inside this scope
  • 1 channel: your website, WhatsApp Business or Telegram
  • 30 question-and-answer pairs at most in the knowledge base, or up to 20 pages of source documents
  • 3 flows: answering questions, capturing a request, handing over to a person
  • 5 fields captured at most, sent to 1 destination: email, a Google Sheet or a CRM with an API we can access
  • 1 handoff channel (email, Telegram or WhatsApp) with the transcript, a working-hours rule and an out-of-hours message
  • 20 / 40 scripted test conversations logged before launch (AI-assisted / human-led)
  • 5 working days of bug fixes after launch, plus an admin guide for editing answers
  • Timeline: 5–8 working days
  • Revisions: 2 rounds on answers and flows before launch

A starting estimate for the selected scope. We confirm deliverables, timing and the final price in writing before work starts. External costs are separate.

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AI chatbot with human handoff

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What you can count on
  • Written estimate within 1 working day, sent to the contact you choose.
  • Scope in writing before work starts: deliverables, revision rounds and what is not included.
  • We work in five languages and show prices in your currency.
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Marketing from $33

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Questions before you order

Will visitors know they are talking to a bot?

Yes. The first message says it is an automated assistant and how to reach a person. We add this on every channel, whatever the local rules require.

How does the handoff to a person work?

When the bot cannot answer, when the visitor asks for a person, or when the request matches a rule you set, the conversation and its transcript go to your handoff channel. Outside working hours the visitor sees a message saying when someone will reply.

What happens when the bot does not know the answer?

It says so and offers a person instead of guessing. Those questions also appear in the unanswered list, so you can add an answer to the knowledge base.

Which channels can it work on?

One channel per launch: your website, WhatsApp Business or Telegram. More channels are quoted separately, because each has its own rules and set-up.

Who pays for the platform and the model?

You do, directly, on your own account: the chatbot platform, the language model and any WhatsApp conversation charges. We list the expected fees in the estimate so there are no surprises.

Can it take bookings or orders?

Not in the base package. Bookings, payments or order status need an integration with your systems, which we quote separately after seeing them.

Where are conversations stored, and for how long?

In the platform chosen for your project, under your account. The retention period is agreed in writing and set before launch.

Will it bring more leads?

We cannot promise that. We measure what the bot does — questions answered, requests captured, conversations handed over — so you can judge its effect against your own numbers.